Account Deletion
Delete Account
This page explains how to delete your Ingenium account and what happens to your data. You can delete your account at any time from within the app or the website, or by contacting us if you cannot sign in.
How to delete your account
You can delete your Ingenium account at any time from within the app or the website.
Deleting your account removes your profile from Ingenium and closes your access to the marketplace. It takes three steps — your password, a six-digit code we email you, then a final confirmation — and nothing is deleted until you enter that code.
1- Sign in to your Ingenium account.
2- Go to Settings → Account.
3- Select Delete account.
4- Confirm your password, enter the six-digit code we email you, then confirm the deletion.
2- Go to Settings → Account.
3- Select Delete account.
4- Confirm your password, enter the six-digit code we email you, then confirm the deletion.
Deleting your account removes your profile from Ingenium and closes your access to the marketplace. It takes three steps — your password, a six-digit code we email you, then a final confirmation — and nothing is deleted until you enter that code.
The 14-day grace period
When you confirm, your account is scheduled for deletion 14 days later, not immediately. During those 14 days you can cancel the deletion and restore everything simply by logging back in with the same email and password. After the 14 days have passed, the deletion is permanent and cannot be undone.
As soon as you confirm:
As soon as you confirm:
- You are signed out on every device.
- Your profile stops appearing in search and on the marketplace.
- You cannot send or receive proposals, offers or messages.
- Settlements and payouts that are already scheduled still go through.
- Your profile stops appearing in search and on the marketplace.
- You cannot send or receive proposals, offers or messages.
- Settlements and payouts that are already scheduled still go through.
Before you can delete
Open contracts and invoices that still need attention have to be settled or closed first, because other people may be relying on them. If any are in the way, the app will list the specific contracts and invoices so you can resolve them before deleting.
What data is deleted
When the 14-day period ends, we permanently delete the personal data associated with your account, including your profile information (name, email, phone number, address and profile photo), your skills and portfolio, and your messages and user content.
What we keep: Certain records tied to completed financial transactions — such as invoices and payment records — are retained where we are required to keep them to comply with legal, tax and accounting obligations. These records are kept only for as long as the law requires.
What we keep: Certain records tied to completed financial transactions — such as invoices and payment records — are retained where we are required to keep them to comply with legal, tax and accounting obligations. These records are kept only for as long as the law requires.
Can't access the app?
If you are unable to sign in and would like your account and associated data deleted, email us at support@ingeniumpros.com from the address on your account and we will process your request.